Quickly resolve customer requests

An expert instructor will teach your team how to set up and manage a service desk.

Your team will learn how to create a service desk for your customers and how to manage a service project using Jira Service Management. Your team will get hands-on experience performing the most crucial configuration tasks involved in setting up your service project and customer portal.

Throughout the course, your team will be able to ask organization-specific questions in real-time and get the answers they need. The team learning environment delivers engagement, retention, and collaboration, extending the benefits of an instructor-led course beyond instruction time.

This course is designed for anyone setting up a Jira service project in Jira Service Management, including Jira administrators, service project administrators, service project managers, team managers, and IT managers.

If your team is solely responsible for setting up a Jira service project, there are no prerequisite courses or experience needed. But, if they’re also responsible for setting up Jira company-wide, they should first complete Jira administration part 1 (Cloud or Data Center) or have equivalent experience.

After this course, your team will be able to:

Configure and brand your customer portal
Create queues and SLAs for your service team
Use a linked knowledge base
Add participants to your service project
Automate common tasks
Create and administer service projects

Designed to accelerate your team’s performance

Bring 15 team members team up to speed at once with Team Training.

Expert live instructor

We coordinate and match you with an Atlassian Authorized Training Partner.

Flexible location

Learn either on-site at your office or through a virtual live online class.

Hands-on practice

Each team member gets a safe, hands-on sandbox environment.

For your team only

Ask organization-specific questions and train in a social environment.

Lessons

Lessons for Cloud

Course overview
Creating a service project
Requests and queues
Configuring SLAs
Using a knowledge base
Customizing your service project channels
Adding users to your service project
Automating your service project

Lessons for Data Center

Course overview
Creating a service project
Configuring SLAs & linking a knowledge base
Customizing your service project channels
Adding users to your service project
Automating your service project

Questions about team training

How does my team training get scheduled?
Once you purchase a team training course, our delivery team will match your preferred date and time with an Atlassian Authorized Training Partner instructor.

How many attendees are in a class?
All team training has a limit of 15 attendees.

How much does team training cost?
Team training on-site: $7,500. Team training virtual: $3,000.

What if I need to cancel?
You can cancel or reschedule up to 3 business days before the class start date. See our refund policy here.

What payment do you accept?
Most major credit cards, bank transfer, and Atlassian Learning Training Credits (which have a 20% bulk purchase discount).

How can I get more details about how Atlassian Learning delivers team training?
Learn more about team training here (scroll to the Team Training section) →

Related credentials:

Managing Jira Service Projects For Cloud certification →