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Advanced Asset Management in Jira Service Management Live Team Training

Help your team go beyond Assets basics to put a wealth of context into every Jira ticket – and resolve issues faster

This instructor-led course for Jira Administrators will show your team how to unlock the full power of Jira Service Management using Assets.

After taking this course, your team will be able to:

  • Integrate Assets to help agents process tickets quickly and efficiently

  • Configure Assets object custom fields to reduce errors and provide vital information on tickets

  • Use advanced IQL functions, including creating queries that combine IQL and JQL

About this course

Once your team knows the basics of Assets, they’re ready to take it to the next level of asset management.

Yes, they’ll have an easier time tracking company assets. But they’ll also be able to use that information to enhance service requests, incident reports, and other Jira Service Management tickets.

When your team has Assets data providing context to your Jira Service Management tickets, you’ll have relevant information at your agent’s fingertips right when they need it for faster solutions.

This live training advanced Assets course will show your team how to manage your Enterprise assets (EAM) and IT assets (ITAM). And take advantage of Asset's CMDB capabilities. They’ll be able to customize Assets for your organization’s resources and processes. They'll also get an introduction to integration options and learn advanced configurations for data import and synchronization.

This course is designed for Assets administrators and Jira administrators.

Before taking this course, we recommend that your team has either completed Asset Management Essentials, has experience using Assets, or completed Jira Administration training.

Designed to accelerate your team’s performance
Team training for this course helps you bring 15 team members team up-to-speed at once.
Expert live instructor
We coordinate and match you with an Atlassian Authorized Solution Partner.
Flexible location
Learn either on-site at your office or through a virtual live online class.
Exclusive hands-on practice
Each team member gets a safe sandbox environment using hands-on labs.
For your team only
Ask organization-specific questions and train in a social environment.

Lessons include

  • Course Overview

  • Assets Object Custom Fields

  • Assets Referenced Custom Fields

  • Advanced IQL Searches

  • Advanced Imports

  • Using IQL and JQL Together

  • Automation with Assets Objects and Fields

  • Advanced Object Configurations

Materials in this course refer to ‘Assets’ previous brand name, ‘Insight’. Not to worry! Nothing else has changed besides the name. All functionality is the same as before. So you’ll get just as much learning out of this course.

Questions about team training

How does my team training get scheduled?
Once you purchase a team training course, our delivery team will match your preferred date and time with an Atlassian Authorized Training Partner instructor.

How many attendees are in a class?
All team training has a limit of 15 attendees.

How much does team training cost?
Team training on-site: $7,500. Team training virtual: $3,000.

What if I need to cancel?
You can cancel or reschedule up to 3 business days before the class start date. See our refund policy here.

What payment do you accept?
Most major credit cards, bank transfer, and Atlassian University Training Credits (which have a 20% bulk purchase discount).

How can I get more details about how Atlassian University delivers team training?
Learn more about team training here (scroll to the Team Training section) →

Move beyond Assets basics to put a wealth of context into every Jira ticket – and resolve issues faster
Dedicated expert instructor
Social learning environment
Exclusive hands-on labs access
Flexible on-site or virtual training
Up to 15 team members
Ability to ask organization-specific questions