IT support agent
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Begin your IT support agent evolution
Job description
IT support agents provide assistance to internal or external customers with technical issues, requests, or questions.
Similar titles
IT support specialist
Help desk support specialist
Technical support agent
IT support analyst
Service desk agent
Explore free on-demand content and build your skills
Learn skills related to your career and develop your knowledge of key Atlassian products.
JIRA SERVICE MANAGEMENT
Get the most out of Jira Service Management
JIRA SERVICE MANAGEMENT
Adopt ITSM practices with Jira Service Management
This learning path is designed for anyone looking to understand the principles and practices that drive IT Service Management (ITSM).
ATLASSIAN
How to run effective meetings
Boost your meeting facilitation skills. Get the latest insights, tips, and best practices to help you run better meetings.
ATLASSIAN
Async collaboration for distributed teams
Prove your skills by earning a certification
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Earn the Jira Service Management Agent Essentials certification
Prove you know what’s essential to providing efficient and resolution-focused service in Jira Service Management.
Join a community group
Ask questions, access resources, and meet people in a dedicated space.
Jira Service Management
New to Jira Service Management
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Atlassian worldwide events & conferences
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