How effective teams deliver excellent service experiences
Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.
After this course, you’ll understand:
- How Jira Service Management helps teams and customers.
- Core Jira Service Management terms and features and how they relate to each other.
- Key use cases for Jira Service Management that align to ITSM practices.
- Who can interact with a Jira Service Management service project and how access is determined.
Explore ITSM in Jira Service Management is part of a larger Adopt ITSM practices to deliver exceptional service learning path.