Deliver outstanding service experiences
Track and resolve customer requests, keep your team organized, and work efficiently with Jira Service Management. You’ll learn how to track customer requests and communicate with customers about their issues.
After this course, you’ll be able to:
- Describe what users can do in Jira Service Management.
- Define and identify issues, requests, projects, and queues.
- Navigate in Jira Service Management using the main navigation bar and the service project sidebar.
- Find information in the issue detail view.
- Use comments to communicate with customers.
- Resolve requests.
Get started quickly with Jira Service Management is part of a larger Get the most out of Jira Service Management learning path.