Set up Jira service projects to enable your team

Create and manage service projects, roles, and permissions. You’ll learn the basic responsibilities of administering Jira Service Management and how to track work with requests, workflows, notifications, and queues. You’ll also learn the best way to administer and manage projects in Jira Service Management.

Make sure Jira Service Management meets the needs of your users by involving them before and during configuration. Then, map your organization’s business requirements to Jira and implement them using best practices. You’ll also learn how to choose a project template to match your team’s needs, configure requests to track company needs, and configure SLAs.

Use permissions to add a layer of security and control to your service projects. Then, learn how service project access changes by role. You’ll also learn how to manage project roles, configure customer permissions, and control how users interact with your project.