How to Prepare for ACP-420 Managing Jira Service Projects Exam COPY
Outline
Prepare to ace your exam with these resources
ACP exams are intended to be challenging. You can increase your chances of success with careful preparation, using the tools on this page.
Before you plan for your exam, download the ACP-420 Managing Jira Service Projects exam topics below to evaluate your readiness:
How to prepare for your exam
Maximize your training and experience
We recommend having at least one year of experience administering Jira service projects before taking this exam.
Before taking the exam, we also recommend building on the foundations you can learn in the Managing Jira Service Projects course offered by Atlassian University:
Atlassian
Learn Jira Service Management with Atlassian University
This hands-on course helps you get a service desk up and running using Jira Service Management. You'll perform the most crucial configuration tasks including configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk.
Take Atlassian Skillbuilder courses
Atlassian Skillbuilders are free and go deep into specific features and topics that will help grow your product understanding for this exam.
ACP exams test your complete knowledge of Atlassian products. Skillbuilders help fill in feature or topic gaps — areas where you may lack firsthand experience, like:
Atlassian
Learn the basics of Jira Query Language (JQL) for Jira Service Management with Atlassian University
In this free Skillbuilder course, you'll learn about JQL operators, functions, and keywords. You'll apply complex JQL queries specifically to Jira Service Management including SLA status and time. You will also explore typical use cases and troubleshooting scenarios. You can earn an Atlassian Pro Skills badge after taking this course.
Atlassian
Learn to configure SLAs in Jira Service Management with Atlassian University
In this free Skillbuilder course, you'll learn to create, configure, and use both out-of-box and custom SLAs for specific use cases. We'll dive deep into the SLA lifecycle and related JQL functions, and learn to monitor, report, and tune SLAs so you can deliver timely service and increase customer satisfaction.
Atlassian
Learn how to control issue access in Jira with Atlassian University
This free Skillbuilder course will demostrate how to finely control access at the issue level in Jira. Learn the most common use cases for issue security in Jira, and how to meet business requirements with step-by-step configuration examples. Identify potential pitfalls, troubleshoot problems, discover best practices, and understand limitations and trade-offs.
Study sample exam questions
Atlassian provides sample exam questions with detailed explanations ; these should be part of your preparation strategy.
Study the explanations for all the questions, even the ones you answer correctly — they’ve been written to help you recall key facts and concepts before you go into the exam.
Focus your exam preparation
Some tips:
Get hands-on practice across all the topics, paying particular attention to functionalities you work with less often.
Make sure you understand how Jira Service Management operates with no apps installed.
Consult the Atlassian product documentation to learn about nuances of each topic that you may be unfamiliar with.
Use the English version to prepare for the exam (If you typically use a localized product), so that you'll be familiar with the names of menu options and other product features.
Know which test aids are permitted during the exam:
- Hard copy of English or English Translation Dictionary (allowed both online or at testing centers)
- Pencil/Pen and Paper (allowed at testing centers only, and must by supplied by testing center)
- Water in a clear container
Review these additional resources
Schedule your exam
Schedule and pay for your exam in the Certification Portal using a credit card or a voucher.
Mark your calendar, get plenty of rest, and do your best.
How to maintain your Certification
Your Certification is valid for two years (24 months). There are different ways to maintain your Certification before it expires.
Earn your Atlassian Certified Expert credential
The Atlassian Certified Professional Jira Service Project Manager Certification fulfills one of the requirements on your way to the prestigious Atlassian Certified Expert credential.