## Accelerate agent productivity Set up Jira Service Management’s virtual service agent, powered by Atlassian Intelligence, and let it resolve common problems, answer frequently asked questions, and triage requests to help agents deliver exceptional service at scale. You’ll also learn how to use Atlassian Intelligence to get useful request type...
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## Bring the power of artificial intelligence to Atlassian products Unlock your team’s full potential by automating repetitive tasks and generating new ideas with Atlassian Intelligence (AI), Atlassian's collection of AI-driven collaboration tools. You’ll learn several ways to access Atlassian Intelligence and how to apply the steps across all...
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Enhance your organization admin abilities Use Atlassian cloud admin application programing interfaces (APIs) to administer organizations using API calls. Then, establish a secure communication and data exchange without exposing your network to the internet with an application tunnel. You’ll also learn how to leverage your organization’s data,...
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Maintain order and control access Effectively manage and maintain your company’s accounts to gain an extra level of security and access control. If you discover unmanaged accounts, an org admin can claim them with domain verification. Org admins can also deactivate managed accounts to temporarily or indefinitely prevent access to organizations...
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Secure your organization centrally Apply user-defined security policies to managed accounts for more visibility over user activity across products. With Atlassian Guard, you can easily configure user provisioning, authentication policies, and single sign-on, and you can enforce two-step verification. You can also improve the visibility of...
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Keep everything running smoothly Grant users access to products and sites, manage user access in an organization, and ensure Atlassian user accounts stay up-to-date. After this course, you’ll be able to: Grant access through product roles, approved domains, user invites, and invitation links. Suspend and remove users. Configure groups. Change...
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Match Atlassian plans, products and capabilities to your needs Make the most of your site, manage subscriptions, and manage product URLs, which allow users to easily share links to specific places, projects, issues, boards, or dashboards, enabling collaboration and efficient project management. After this course, you’ll be able to: Add a product...
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Get the right people in the right role Choose the right people to fill each role within an organization. The org admin manages the organization, the site admin grants administrative tasks on sites, and the user access admin has limited access and manages user and group access to the product they administer. Product admins have access to...
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Manage your Atlassian data Use an Atlassian Cloud organization to manage Atlassian Cloud products and sites as well as the users and groups who access products and sites. Then, explore the admin hub — an interface to manage and configure your organization. After this course, you’ll be able to: Differentiate products and where they fit in an...
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Holders of the Atlassian Certified designations are respected for their Atlassian skills and the value they bring to organizations and teams. They demonstrate expertise at the highest level. There’s no better way to show proficiency across Atlassian solutions than through these highly regarded designations. ... Jira certification, Atlassian...
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Improve meeting facilitation Lead efficient meetings that have clear goals, keep your attendees actively engaged, and use the Atlassian Playbook to improve meeting success. You’ll also learn how to avoid meeting pitfalls. At the end of the course, you can take the multiple-choice assessment. If you pass, you’ll earn an official Atlassian...
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Organize for optimal collaboration Build an organizational system across your entire company that streamlines tools, connects teams, and helps everyone efficiently deliver goals using work management strategies. After this course, you’ll be able to: Describe the concepts of work management. Explain how Atlassian Cloud supports work management...
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Deliver valuable service experiences Build a better service management product suite with Atlassian Cloud for service management. Seamlessly fulfill a high volume of service requests, maintain high-quality service, and keep stakeholders informed using a small group of integrated products, with Jira Service Management at the core. After this...
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Customize and scale Enhance the core functionality of Atlassian Cloud products with cross-product cloud solutions that provide data, automate work, enhance security, and more. Your team can customize and scale Atlassian’s cross-product solutions to suit your needs. You’ll also explore the admin hub and learn how you can keep your organization...
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Find answers to some of Atlassian University’s most frequently asked Certification questions. Learn how to pay for and schedule your exam, maintain your certification, and what types of credentials Atlassian offers. ... find, how do i, fix, broken, faq, faqs, help, certification, skills badge, bundles, PSI, Certmetrics, enroll, issue, problem,...
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In this live team training course from Alassian University, an expert live instructor will help your team gain an understanding of Jira Software's out-of-the-box reporting and dashboard capabilities — so all stakeholders can view and assess project progress and bottlenecks. ... report, dashboard, reporting, dashboards, Jira, software, filters,...
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Your team will learn how to set up and configure Jira Service Management for the ITSM practice of service request management in this expert instructor-led course. Your team will gain the knowledge to create a self-service knowledge base, automate common tasks, and use best practices to improve your service request management process. ... jsm,...
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This instructor-led course from Atlassian University gives your team an introduction and hands-on experience performing the most important configuration tasks to set up a service project and customer portal in Jira Service Management. ... wiki, automation, link, configure, submit request, team (virtual), hands-on labs, team (on-site),...
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## Your team’s work at a glance Represent the path your team’s issues will take with workflows. You’ll learn how to create basic and complex workflows, navigate workflow editors, and configure internal notifications in team-managed projects. You’ll also explore best practices for workflow configuration, management, and governance. After this...
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First, take the courses to understand the concepts and skills that will be covered in the exam. Then, study with the prep resources until you're feeling ready! ... Atlassian Cloud, Atlassian Cloud Admin, Atlassian Cloud Org Admin, Atlassian Cloud site, ACA, Atlassian Cloud Organization Admin certification, certification ... Certifications ...
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Get a handle on the basics An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) framework will lay the foundation you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve. After this course, you’ll understand: The roles,...
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Get a handle on the basics An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) will lay the foundation you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve. After this course, you’ll understand: The definition,...
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Get certified as an Atlassian Cloud Organization Admin. This certification covers the skills you’ll need to configure and manage Atlassian Cloud sites and products to support their organizations. ... Atlassian certification, Cloud Certification, acp-520, exam, cert, certify, test, administration, admin, cloud, organization, org admin,...
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Create, update, and organize Become familiar with the best ways to get around in Jira Work Management, including basic navigation and shortcuts. You’ll learn to create, update, and view issues and you’ll practice with an interactive simulation. After this course, you’ll be able to: Find your work through Jira Work Management's navigation menus...
