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198 results returned
  • Basic Reporting in Jira: Course Description

    This free, on-demand training course will help you and your team unleash the power of reporting in Jira. You’ll learn about Jira Software Cloud's different types of reports, discover which one is right for you, and explore how teams use them...

    • Duration 45m
    • Intermediate
  • Jira Service Management Fundamentals

    Designed for new agents, this self-paced learning path gets you up and running in Jira Service Management. Learn key concepts like issues, queues, and service projects. And, discover how to manage and organize your work in Jira Service Management.

    • Path
    • Duration 1.5h
    • Rating 5.0
    • Beginner
  • Managing Boards in Jira

    In this webinar, you'll learn about the two types of agile boards in Jira Software, so you can determine the right board type for your team and then customize it to fit your specific requirements. Together we will dive deep...

    • Duration 52m
    • Rating 5.0
    • Beginner
  • Get started with Jira Service Management

    Designed for new agents, this self-paced course is all about the basics. You’ll learn key concepts like issues, queues, and service projects. Plus, you'll understand how to track your tickets and communicate with customers.

    • Path
    • Duration 30m
    • Rating 5.0
    • Beginner
  • Jira Automation for Admins: Skillbuilder course description

    Save time with Jira automation. Dive deep into configuring complex automation rules, understand the caveats of rule scope and permissions, and become familiar with global administration to view rule usage and performance.

    • Duration 1.0h
    • Advanced
  • Managing Agile Boards and Reports: Skillbuilder course description

    Fine-tune your team’s work in Jira with either kanban and scrum boards. Learn how to pick the right board type for your team, and then customize it to fit your specific requirements. This course is designed for Jira project administrators,...

    • Duration 1.8h
    • Rating 5.0
    • Advanced
  • Insight Essentials: Course Description

    This hands-on course serves as an introduction to core Insight functionality. Learn how to use Insight to manage your Enterprise assets (EAM) and IT assets (ITAM), and explore its CMDB capabilities.

    • Duration 5h
    • Rating 5.0
    • Intermediate
  • Atlassian Service Request Management Essentials: Course Description

    Get hands-on experience with how to set up and configure Jira Service Management for the ITSM practice of service request management. Learn to improve your customer service, streamline your request process, and overall reduce service requests.

    • Duration 4h
    • Rating 5.0
    • Intermediate
  • Managing Permissions in Jira Data Center: Skillbuilder Course description

    Learn a systematic approach to permissions in Jira Data Center with real-world business requirements and appropriate Jira permission design. This course will teach you to configure global and project permissions and troubleshoot permission-related problems, and is helpful in preparation for...

    • Duration 45m
    • Advanced
  • Managing Users in Jira Data Center: Skillbuilder course description

    This course provides an an overview of managing the Jira user lifecycle and a review of the key concepts and configuration areas. Through exploration of real-world use cases, you'll learn a step-by-step approach to meeting business requirements, including designing and...

    • Duration 56m
    • Advanced
  • DevOps and Continuous Integration with Bitbucket Pipelines

    In this webinar, we'll explore how Continuous Integration fits in DevOps. You may have heard about DevOps and CI/CD, but not feel confident in what the practice entails. If you already use Bitbucket as your Git tool,  Bitbucket Pipelines can...

    • Duration 1h
    • Intermediate
  • Atlassian Incident Management Essentials: Course Description

    Learn the concepts, stages, and best practices of an incident management workflow with a focus on the setting up, and using, Jira Service Management to manage an incident. Get hands-on with an incident management use case from incident detection to...

    • Duration 4h
    • Intermediate
  • About Atlassian Uni

    Atlassian University offers training courses to help you learn as an individual or team, Certifications to help you grow your career, and in-product apps to help you learn without leaving your Atlassian software.

    • Rating 5.0
  • High Velocity: ITSM World Tour

    Get a front row seat to the future of ITSM. Join a global audience for a 2-hour broadcast experience and learn how to empower your development, IT operations, and business teams to deliver high-velocity service management fast. 

    • Duration 2h
  • Creating Plans and Dependencies in Advanced Roadmaps

    In this webinar, we cover a portion of our hands-on Planning with Advanced Roadmaps course. Learn how to create plans in Advanced Roadmaps and see how you can preview changes without affecting our underlying Jira data. You’ll also see how you can set dependencies and report on...

    • Duration 52m
    • Rating 5.0
    • Intermediate
  • Jira and Confluence Together: Course Description

    In this self-guided course, you’ll learn how to integrate your project management and documentation with Atlassian’s dynamic duo. You’ll gain real-world tips and strategies to help you be more organized, collaborative, and efficient in your job. Through step-by-step videos and...

    • Duration 2h
    • Rating 5.0
    • Intermediate
  • ITSM

    Learn IT service management (ITSM) concepts and principles and configure Jira Service Management, and other tools, to implement the ITSM process.

    • Path
  • Introduction to ITSM: Course Description

    Learn core practices, terminology, and challenges around ITSM, plus how to asses the IT maturity of your organization. This course is designed for anyone, from any team, interested learning more about ITSM and the Atlassian ITSM solution.

    • Rating 5.0
    • Beginner
  • New to Atlassian Cloud ☁️

    Learn Atlassian's Cloud software: Jira Software, Confluence, Jira Service Management, and more. Whether you are new to Cloud or migrating from Server or Data Center, these lessons will help you get started and manage your Cloud instance.

    • Path
  • Team Talks: Atlassian Open DevOps

    Get the inside scoop on ways to improve your toolchains and DevOps practices straight from the experts. Walk through detailed reference architectures, demos, and more to understand how Open DevOps can help you ship faster while staying coordinated.

    • Event
    • Duration 30m
    • Beginner
  • Managing Permissions in Jira for Cloud

    Permissions are a vital part of Jira administration and something anyone who is involved in administrating a Jira site must understand. In this webinar, we provide an overview of the new Managing Permissions in Jira Cloud Skillbuilder—a course with an in-depth...

    • Duration 46m
    • Rating 5.0
    • Intermediate