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All Activities

276 results returned
  • Confluence Administration Cloud Live Team Training

    Whether your team is setting up a new instance or taking over an existing one, this instructor-led course will help them manage Confluence behind the scenes for your organization's go-to collaborative tool. Through real-world business cases, a live expert will...

    • Duration 4h
    • Intermediate
  • Atlassian Service Request Management Essentials Live Team Training

    Your team will learn how to set up and configure Jira Service Management for the ITSM practice of service request management in this expert instructor-led course. Your team will gain the knowledge to create a self-service knowledge base, automate common...

    • Duration 4h
    • Intermediate
  • Best practices in Jira Service Management

    Learn to consistently use Jira Service Management to prioritize, organize, and communicate and reach your potential and improve the customer experience. Apply best practices when communicating with your team to improve internal processes.

    • Path
    • Duration 1.4h
    • Beginner
  • Atlassian Incident Management Essentials Live Team Training

    An expert instructor will walk your team through how to effectively use Atlassian and third-party tools to manage major incidents from detection to resolution. They’ll get hands-on experience setting up and using Jira Service Management — including Opsgenie and Assets —...

    • Duration 4h
    • Intermediate
  • Public classes

    Training is better together. With public classes you don’t have to get your team together to get the benefit of learning with a group. Just find one of our Authorized Training Partner-led public classes that fits your schedule, follow the...

    • Jira Align Program Essentials

      Get started with Jira Align. You’ll learn to use Jira Align at the program level and how to plan for and manage your Program Increment (PI). You’ll also learn how to implement your agile at scale framework using Jira Align.

      • Duration 3h
      • Beginner
    • Configuring a Workspace in Trello

      This free, self-guided course from Atlassian University will help you create and manage a shared space for your boards in Trello.

      • Duration 30m
      • Intermediate
    • Introduction to ITSM

      Learn core practices, terminology, and challenges around ITSM, plus how to asses the IT maturity of your organization. This course is designed for anyone, from any team, interested learning more about ITSM and the Atlassian ITSM solution.

      • Duration 30m
      • Beginner
    • Students get free Atlassian University training in Jira Software

      Stand out in your field with proficiency in Atlassian’s industry-leading tools. Get free Atlassian University training in Jira Software, along with a path to earn badges and your first Atlassian certification. Enroll today and get a jumpstart on your career.

      • Bring training to your entire team

        Benefit from live instructors and hands-on labs when you choose team instruction from Atlassian University. Your team will get a shared learning experience to ask team-specific questions. Plus virtual labs that get them learning by doing.

        • Team Talks: Atlassian Open DevOps

          Get the inside scoop on ways to improve your toolchains and DevOps practices straight from the experts. Walk through detailed reference architectures, demos, and more to understand how Open DevOps can help you ship faster while staying coordinated.

          • Event
          • Duration 30m
          • Beginner
        • Configuring Jira Service Management for ITSM Projects

          Take some time to understand the admin and configuration options within Jira Service Management before implementing the service desk. Admins can edit, modify, and customize the default options to fit the needs of their team.

          • Path
          • Duration 40m
          • Intermediate
        • Atlassian University Live

          Atlassian University offers this free webinar series to strengthen your Atlassian product skills and learn directly from Atlassian experts. Each month, we cover a different subject related to a course or learning opportunity from our catalog.

          • Event
          • Duration 1h
        • ITSM Basics in Jira Service Management

          Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.

          • Path
          • Duration 35m
          • Intermediate
        • Navigating Jira Work Management

          In just 30 minutes, you’ll understand the best ways to get around in Jira Work Management and how to track work. You’ll learn basic navigation, from main navigation items all the way to shortcuts. Then you’ll jump into understanding issues,...

          • Path
          • Duration 30m
          • Beginner
        • High Velocity: ITSM World Tour

          Get a front row seat to the future of ITSM. Join a global audience for a 2-hour broadcast experience and learn how to empower your development, IT operations, and business teams to deliver high-velocity service management fast. 

          • Duration 2h
        • Customizing Jira Software to support your flow state

          Familiarize yourself with Jira Software settings and notifications and personalize them according to your preferences. Then, take your productivity to the next level with efficient keyboard operations and Jira issue best practices.

          • Path
          • Duration 45m