Service project best practices The following short, self-paced courses will help your organization effectively deliver ITSM (IT service management), create an effective incident management strategy, standardize service requests and responses, and manage your organization’s assets. Aspiring Jira service project admins Experienced Jira service...
Search Results: Jira software and training courses
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...using permission schemes and avoid configuring permissions individually for every project. Then, use issue security schemes to define who can view an issue. After this course, you’ll be able to: Configure a permission scheme and associate it with a project. Grant permissions to users, groups, and roles. Create an issue security scheme....
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Add a layer of security to Jira Control user access to content and user actions at the organization, product, project, and issue levels with permissions. You’ll understand the difference between global permissions and project permissions, and you’ll learn how to configure global permissions. After this course, you’ll also be able to: List the...
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Deliver outstanding service experiences Track and resolve customer requests, keep your team organized, and work efficiently with Jira Service Management. You’ll learn how to track customer requests and communicate with customers about their issues. After this course, you’ll be able to: Describe what users can do in Jira Service Management....
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Get familiar with the options Before implementing the service desk, take some time to understand the admin and configuration options within Jira Service Management. Admins can edit, modify, and customize the default options to fit the needs of their team. After this course, you’ll understand: The levels of administration in Jira Service...
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## Quickly resolve customer requests Create a service desk for your customers and learn how to manage a service project using Jira Service Management. You'll get experience performing the most crucial configuration tasks to set up your service project and customer portal. After this course, you’ll also be able to: - Configure and brand your...
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## Save time and extend functionality Build rules to automate simple tasks in Jira — no coding required. With automation, you can save time on repetitive tasks, extend Jira’s functionality, keep your team informed outside of Jira, and more. You’ll learn how to create simple and complex automation rules in Jira and how to apply best practices...
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Automate without coding Configure Jira automation to manage mundane tasks, boost developer productivity, and create bugs for relevant incidents. After this course, you’ll be able to: Understand the rules Jira admins and project admins can automate. Build simple and complex Jira automation rules. Apply best practices to managing Jira automation...
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...learn how to navigate your queues, use best practices to keep customers updated about issues, and share information to help customers solve problems on their own. After this course, you’ll be able to: Explain what tasks agents, collaborators, customers, and project admins can perform. Explain what tasks request participants and approvers can...
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Get certified as a Jira Service Project Manager for Cloud. ACP Certification in Managing Jira Service Projects covers the skills needed to configure and and administer Jira service projects for your teams and customers. ... jira, service, management, itsm, project, Jira Service Management certification, Cloud Certification, Jira certification,...
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Earn an Associate-level credential that shows you understand ITSM concepts and terminology, and how Jira Service Management and Atlassian Cloud Apps support ITSM. ... Jira Service Management, ITSM, exam details, Atlassian certification, aca, allcatalog ... Certifications ,Jira Service Management ,Content by Product ,Cloud ,Content by Deployment ...
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## Create, manage, and maintain The following short, self-paced courses will help you create, manage, and maintain Atlassian organizations. You’ll also learn how to enforce security within organizations, and which advanced and premium features can streamline and accelerate your team’s work. Aspiring organization admins Experienced organization...
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Collaborate on issues in Jira
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Update issues in Jira
New to Atlassian Cloud ☁️...
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Create issues in Jira
New to Atlassian Cloud ☁️...
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Start navigating Jira
New to Atlassian Cloud ☁️...
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Ensure service projects meet your organization’s needs The following short, self-paced courses will help you set up and manage service projects in Jira Service Management. You’ll learn the basic responsibilities of managing projects in Jira Service Management, how to ensure Jira Service Management meets the needs of your users, and how to manage...
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...work processes within your company. Then, create basic and complex workflows, configure workflows for company-managed projects, and follow workflow best practices. After this course, you’ll be able to: Describe common workflows and differentiate workflows in Jira projects. Understand the difference between company-managed and team-managed...
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New to agile? You’re in the right place In the following short, self-paced courses, you’ll learn agile values, how they help teams drive success, and how to approach your everyday work with an agile mindset — no background knowledge or prerequisites required. You’ll learn how kanban and scrum frameworks can help you manage your work more...
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The most convenient way to purchase and manage official Atlassian training for your team. Training Credits are an enterprise-friendly solution to pay for courses and exam fees from Atlassian University. ... training, credit, bulk, discount, enterprise, team, purchase, procurement, quote, learning, department, planning, annual, budget, l&d,...
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##Get up and running Create a Jira Service Management ITSM project using the ITSM project template to get started quickly. You’ll learn how to customize your portal, how Opsgenie features power modern incident management, and how to set up for change management so you can work more closely with your DevOps teams. After this course, you’ll be...
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...access changes by role. You’ll also learn how to manage project roles, configure customer permissions, and control how users interact with your project. After this course, you’ll be able to: - Group customers into organizations to manage them easily. - Assign project roles to match how your team works. - Add customers, agents, groups,...
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The free study companion to help you earn your ACP-120 certification. This self-paced certification prep course will give you the foundation of knowledge to pass the ACP-120 exam and earn your ACP-120 Jira Administration for Cloud certification. ... Jira administration, Jira Cloud admin, Jira admin, Jira configuration, Jira schemes, ACP-120,...