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Resources and support
Outline
Explore resources and get answers to commonly asked questions.
Frequently Asked Questions (FAQs)
![](https://cdn.exceedlms.com/uploads/organizations/favicons/3564/small/Artboard_86.png?1605803614&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9jZG4uZXhjZWVkbG1zLmNvbS91cGxvYWRzL29yZ2FuaXphdGlvbnMvZmF2aWNvbnMvMzU2NC9zbWFsbC9BcnRib2FyZF84Ni5wbmc~MTYwNTgwMzYxNCIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTcyNTc4NDc0NH19fV19&Signature=U3b9snX4WZcpReJogb83GspTyOc7-yLhL3Pg7UX0EbytW4Rdu-hSgPhae9wWyUW6yeUzLuxGvksLt9jWdESw70r3y4vPiRz7biMXeKlFAe6MeaYD4TU0jYXjze01vDEzaBomlX-zNyaIIYMcAwU8s4i~GgC6F3Lgbm9gdoMW5Wt0-qKRq56j3oQExm1eplIb4~n15VMItc40F~ezDUsWzIMyhTg6NnzhcWi092fi3C2uFUCkOur4Ym0qrc3iHz8e2o65WtqavSDYMP8csEHZYc37FlrjdrFSHsOKYsqHP1w2lP~grPHVo88sXvLhA1BotFvUMfzsmD~pWKi5r9Hj3A__&Key-Pair-Id=APKAJINUZDMKZJI5I6DA)
Training FAQ
Answers to questions about training products, cost, learning paths, and more.
![Training FAQ](https://cdn.exceedlms.com/uploads/resource_recommended_pictures/targets/5410531/activity_preview/uni-overview-resources-trainingfaq-thumb.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9jZG4uZXhjZWVkbG1zLmNvbS91cGxvYWRzL3Jlc291cmNlX3JlY29tbWVuZGVkX3BpY3R1cmVzL3RhcmdldHMvNTQxMDUzMS9hY3Rpdml0eV9wcmV2aWV3L3VuaS1vdmVydmlldy1yZXNvdXJjZXMtdHJhaW5pbmdmYXEtdGh1bWIucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzI1ODE1MDI1fX19XX0_&Signature=H0I0t-ZhBcu79uzX2zhjdmQzM0T-Ylwr~BvfRyr3B7~3TC9Y7idE8Tk~J3frbQWtM-Hc6ZFI8diq80~csYIrbG5UgHZPqpZMMpMTCRX7vSTR1JNFR1qYGisUuIoCuVtuvOSs8sVcBpe~vZEdV~O9Y23PGfKlyE~lxCgUwjEzaqZuQca8CKESYjqPqwkyGT49~9wuvPGLc511~QUNDjJJ-iG9-s4S0ntMk7VEF02L0Q2u0SQ5tPSNOBnWQDohTe2~mWeOXq3fmYcFkFWJxkrToyCq3LVdnebQ8E6OJHR55kUSAKmc9tTKFrDchNn2mGAr4c2bTq5ngb~5SxEuX8Tlfg__&Key-Pair-Id=APKAJINUZDMKZJI5I6DA)
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Certification FAQ
Learn how to showcase your new Atlassian certification, prepare for an exam, and more.
![Certification FAQ](https://cdn.exceedlms.com/uploads/resource_recommended_pictures/targets/5410537/activity_preview/uni-overview-resources-certificationfaq-thumb.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9jZG4uZXhjZWVkbG1zLmNvbS91cGxvYWRzL3Jlc291cmNlX3JlY29tbWVuZGVkX3BpY3R1cmVzL3RhcmdldHMvNTQxMDUzNy9hY3Rpdml0eV9wcmV2aWV3L3VuaS1vdmVydmlldy1yZXNvdXJjZXMtY2VydGlmaWNhdGlvbmZhcS10aHVtYi5wbmciLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE3MjU4MTUwMjV9fX1dfQ__&Signature=Z-pajgyv1WjFkRTiz9YWMYA7HTiECrXIkngXNwgUD7JKBFWl6VoEAajXORTb12eaPeNolrW9ec8y8iT8C1OtSXurz~ng8-1pcCB5z4D-YGuH4QdM-4kmlBsgTS1DDt-G0b0~9xVh16uWgJoMfJPyW2kqFoOxNa67hxVhQfbTKUx4bzZO3HyX1HaWAX~n7tEsgjfHZm0tRtaQoBJnmG4ah51NvGwaiA3GYCBXXX8k8tqVv-tGozQIdZ6jwwQTjhl8UcPRF6DKOZbJ1gZjb0y8zD9BA0JdaVVW-cUgL2TiPLkaR3axC-1LADegMMq9ROsF2i04qOuz1ZuuMEj4YlilRg__&Key-Pair-Id=APKAJINUZDMKZJI5I6DA)
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Technical and virtual lab FAQ
Get troubleshooting tips and answers to questions about virtual labs.
![Technical and virtual lab FAQ](https://cdn.exceedlms.com/uploads/resource_recommended_pictures/targets/5410547/activity_preview/uni-overview-resources-technicalvirtuallabfaq-thumb.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9jZG4uZXhjZWVkbG1zLmNvbS91cGxvYWRzL3Jlc291cmNlX3JlY29tbWVuZGVkX3BpY3R1cmVzL3RhcmdldHMvNTQxMDU0Ny9hY3Rpdml0eV9wcmV2aWV3L3VuaS1vdmVydmlldy1yZXNvdXJjZXMtdGVjaG5pY2FsdmlydHVhbGxhYmZhcS10aHVtYi5wbmciLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE3MjU4MTUwMjV9fX1dfQ__&Signature=DhiT8wCThBo-7uO1oXm~WYhPtAkyBAb1FKGwa1~LJO4aTLLkZ7hnenGhLP7MXIxw-64V9eGYraG~XYbF8Ww06WgcsI-Gh9AYOX-nkQXD8VUa-Q09k1s8K6m4IesctMbxhzsjEdLQJI4UYG4YpTTSsbbQdoqbpCmy0md9JcVWUuCGmg4J3gMyoJ8Yy~vOytnmYi~LuE~nAENXgH2ZDqkatA7JkG1AleaQeuc3f2drPf6uiVe7v3ksr-6z7imkRJD7RZrrnSZYJ9cKhvjnjn1yHh-dCwktQiLsg1Qk4kt6qZvT2RaGD1IvTiSNc5-tgrTCAS9iBTGEQWxvCZ0H62rVIw__&Key-Pair-Id=APKAJINUZDMKZJI5I6DA)
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General resources
![](https://cdn.exceedlms.com/uploads/organizations/favicons/3564/small/Artboard_86.png?1605803614&Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9jZG4uZXhjZWVkbG1zLmNvbS91cGxvYWRzL29yZ2FuaXphdGlvbnMvZmF2aWNvbnMvMzU2NC9zbWFsbC9BcnRib2FyZF84Ni5wbmc~MTYwNTgwMzYxNCIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTcyNTc4NDc0NH19fV19&Signature=U3b9snX4WZcpReJogb83GspTyOc7-yLhL3Pg7UX0EbytW4Rdu-hSgPhae9wWyUW6yeUzLuxGvksLt9jWdESw70r3y4vPiRz7biMXeKlFAe6MeaYD4TU0jYXjze01vDEzaBomlX-zNyaIIYMcAwU8s4i~GgC6F3Lgbm9gdoMW5Wt0-qKRq56j3oQExm1eplIb4~n15VMItc40F~ezDUsWzIMyhTg6NnzhcWi092fi3C2uFUCkOur4Ym0qrc3iHz8e2o65WtqavSDYMP8csEHZYc37FlrjdrFSHsOKYsqHP1w2lP~grPHVo88sXvLhA1BotFvUMfzsmD~pWKi5r9Hj3A__&Key-Pair-Id=APKAJINUZDMKZJI5I6DA)
About Atlassian University
Learn about Atlassian University’s mission, offerings, and more.
![A thumbnail that says, "About Atlassian University."](https://cdn.exceedlms.com/uploads/resource_recommended_pictures/targets/5410555/activity_preview/uni-overview-general-aboutus-thumb.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9jZG4uZXhjZWVkbG1zLmNvbS91cGxvYWRzL3Jlc291cmNlX3JlY29tbWVuZGVkX3BpY3R1cmVzL3RhcmdldHMvNTQxMDU1NS9hY3Rpdml0eV9wcmV2aWV3L3VuaS1vdmVydmlldy1nZW5lcmFsLWFib3V0dXMtdGh1bWIucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzI1ODE1MDI1fX19XX0_&Signature=KXfWLYYcD93jgDR9GAUBAKD37qrqF7nOYka7e8rdr5ljCy5w8weGPHRdRlTUtnxfT15RuPWJ3zdWq6fXmyyMJeMUuvZeEpRfLcRTZohLTcrRX4zDhk4pMBU8SmcIHZ1b5~ZauSsQ24KIKytXf81P2ljfSYALFVE48qAbPuw6W1fnm4fQoFX~FVhfpgWZ3lsx31Sewxg6ygpMqx-AHYDlcrgHIGdfPV4jq8AaqrNsURz0k8cIO1ijhdRwzPlIm3oeFNyYOtU9sA3rtsKjKvqOiaCoaQrF0GKnXOfgJFsKRYPhno~FGgIne1Ctaztrqg3ud4~JAssS2U6qxOvQQXA0Yg__&Key-Pair-Id=APKAJINUZDMKZJI5I6DA)
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Learning Philosophy
Learn how we create practical, accessible training that helps you succeed in your role.
![A thumbnail that says, "Learning Philosophy"](https://cdn.exceedlms.com/uploads/resource_recommended_pictures/targets/5419345/activity_preview/overview-base-component-2.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9jZG4uZXhjZWVkbG1zLmNvbS91cGxvYWRzL3Jlc291cmNlX3JlY29tbWVuZGVkX3BpY3R1cmVzL3RhcmdldHMvNTQxOTM0NS9hY3Rpdml0eV9wcmV2aWV3L292ZXJ2aWV3LWJhc2UtY29tcG9uZW50LTIucG5nIiwiQ29uZGl0aW9uIjp7IkRhdGVMZXNzVGhhbiI6eyJBV1M6RXBvY2hUaW1lIjoxNzI1ODE1MDI1fX19XX0_&Signature=faAxY1FfBBZEXGsPgM9p-LtnEtFOkGm6xWozi0W0MDt1wTkDkvAuVEigipuf9ygEghdUMV~CHzZWEoToKvBCXVY2Nlz1fxSiJv9lBnHoBcPVUSXHBmxwJFrMTGw405oljuswa703ecz~nILGkB4xxeO7WHyY~h6r1deh2bDcma5kTRMTUP4MePCB6LuiCsl7Oss3cZRjTYIkGP~Ar2lMC310CtjKbpVixMU9oXRe2Y2AdFec3mybdXxhfq2q2yal1DSAwvB6EGpdeb1wlXoEsz5Q2-imnEC5NfxADGJFCv-T82Emamq-~gIlzyiMKI4NR1D4VfEVit~BvsTDFYNmbw__&Key-Pair-Id=APKAJINUZDMKZJI5I6DA)
![](https://www.atlassian.com/favicon-32x32.png)
Explore the Community
Level up your product skills, find helpful groups, get inspired, and more!
![A collage of people and community-related images.](https://cdn.exceedlms.com/uploads/resource_recommended_pictures/targets/5410561/activity_preview/community-hero-mobile.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9jZG4uZXhjZWVkbG1zLmNvbS91cGxvYWRzL3Jlc291cmNlX3JlY29tbWVuZGVkX3BpY3R1cmVzL3RhcmdldHMvNTQxMDU2MS9hY3Rpdml0eV9wcmV2aWV3L2NvbW11bml0eS1oZXJvLW1vYmlsZS5wbmciLCJDb25kaXRpb24iOnsiRGF0ZUxlc3NUaGFuIjp7IkFXUzpFcG9jaFRpbWUiOjE3MjU4MTUwMjV9fX1dfQ__&Signature=KTXHiYvAj3QOsZejbyTMhKyXV6kYHw3ILZxjV1by9XXmvISRgSUyEJN7UcafOGVj7kZC8qe9vKdXmyPbVwoy6PAb7UgzFHU-yDzSuNBhEzbOCIp0v72FXxYI9--FDnKXnZDdzzhr6aal3~mjH6GIeGOjTGtlsindDWie5KTVCe7qA0kt0tJ~bvLSqYLjgfJDJ9o-pCpK1VnBNeLjflSkWJECoEeE-VuUf6yzceec7Pm6nJS5Y~XZUCMy2sLbyNJl-3B3gAu8IeJBbcDsKxVGtE9y1ru0FvL9aoIsO0vVDKSuQ1SgrnU~WSxsOOBaWsPwZzV9AIQUMUDmEJCHI3S72w__&Key-Pair-Id=APKAJINUZDMKZJI5I6DA)
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Training resources
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How we deliver training
Learn your way, as a team or individual. Explore our options here.
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Train as a team (Live training)
Learn as a team with hands-on, live instruction.
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Public classes
Register for learning with a live instructor.
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Troubleshooting virtual lab access
Get answers to common technical questions about how to access and use virtual hands-on labs.
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Training for Jira: The Marketplace app from Atlassian University
The Training for Jira app makes it easier for team members to learn in-context and team leads to have insight into training.
![A thumbnail that says, "Training app." There are also meeples browsing a variety of app icons.](https://cdn.exceedlms.com/uploads/resource_recommended_pictures/targets/5410597/activity_preview/uni-overview-general-trainingapp-thumb-updated2.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9jZG4uZXhjZWVkbG1zLmNvbS91cGxvYWRzL3Jlc291cmNlX3JlY29tbWVuZGVkX3BpY3R1cmVzL3RhcmdldHMvNTQxMDU5Ny9hY3Rpdml0eV9wcmV2aWV3L3VuaS1vdmVydmlldy1nZW5lcmFsLXRyYWluaW5nYXBwLXRodW1iLXVwZGF0ZWQyLnBuZyIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTcyNTgxNTAyNX19fV19&Signature=MCgfsCiXfklcovNea4zoMR44nJVH1YV7j8bgHuDAK0DoxW7j0-WenNt4WbYFn-08q7vXJ9gMMqmKvDvumO8rmqrWCCz3YQmDew6bAN~2eWwM79WiUO7~SLfkbnYrYDqjFI1KwiDOsWu656IY7Swq2fIu1sgO-X8GsQbK2DJ5vJLNPVNq-fltcnybjXe119yMwELYvWkTy1QtfqLFJnYMTNJV4idyQknafzR4M~UliU0fjVD0oy7wLXLI7PBxP42Gdoi42gdb6L2hrL1tRTV0w72n3lU-vLAnIu3IB93Kk3-mgzAUJ7TKR9YVsjKe7xWcmQoKVVsDZYng29oJzya7XQ__&Key-Pair-Id=APKAJINUZDMKZJI5I6DA)
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Certification resources
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Atlassian certification overview
Get certified with Atlassian. Learn about the different certification types offered by Atlassian University.
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How to get certified
A step-by-step guide to earning an Atlassian certification.
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Certification & credential policies
Review the Candidate Agreement, Code of Conduct, and certification policies and procedures.
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Certmetrics Candidate Portal
Schedule your exam online through the Atlassian Certification Portal.
![](https://exceed-primary-production-main.s3.amazonaws.com/uploads/organizations/open_graph_images/3564/full/uni-graph.png)
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Share your Atlassian credentials
Learn how to share your Atlassian credential on social media, your resume or CV, and your email signature.
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Maintain your certification
Atlassian Certifications are valid for 2 years. Learn how to maintain your Certification and extend the value of your credential here.
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Upgrade pathways for retiring credentials
Find out which certifications are retiring and discover upgrade pathways.
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Training Credits resources
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Training Credits: General information
Learn about the most convenient way to purchase and manage official Atlassian training for your team.
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Training Credits: Account owner administration
Here you'll find guidance for Training Credit account owner setup, administration, and management.
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Training Credits: How to redeem for a course or exam
Step-by-step instructions for you or your team to use Training Credits to purchase Atlassian University courses and exam fees (vouchers).
![A thumbnail that says, "Resources: Training credits."](https://cdn.exceedlms.com/uploads/resource_recommended_pictures/targets/5410655/activity_preview/uni-overview-resources-trainingcredits-thumb.png?Policy=eyJTdGF0ZW1lbnQiOlt7IlJlc291cmNlIjoiaHR0cHM6Ly9jZG4uZXhjZWVkbG1zLmNvbS91cGxvYWRzL3Jlc291cmNlX3JlY29tbWVuZGVkX3BpY3R1cmVzL3RhcmdldHMvNTQxMDY1NS9hY3Rpdml0eV9wcmV2aWV3L3VuaS1vdmVydmlldy1yZXNvdXJjZXMtdHJhaW5pbmdjcmVkaXRzLXRodW1iLnBuZyIsIkNvbmRpdGlvbiI6eyJEYXRlTGVzc1RoYW4iOnsiQVdTOkVwb2NoVGltZSI6MTcyNTgxNTAyNn19fV19&Signature=TFipsvziy-8tgxPeWsPdf~1EAj13cw7bRFZA3W41C4IVlc5QKMJ8NC4jPLeBv01SYnHn1P3gV8S2TShYxOFrl~sysbvjvZ6yJCBjSV4YNlK3BaXa3cFwaWwmBN5ZSimEzqBzEgHnWuHy3hvOJ59kGcMWe86vplej0A0okqI-DG9smNANxjOuFKal6a3ujhx-BSPz1-NSuFIVoRRmF2v7fvAUDExh2XPREqxT0HY0seN2g8Y-2wAuZA9TEr4yt2avOL7am0FZ88ZAxewm0-uXQvtgrAfcm7~UTqfUO6k40Upiporz68frQR7yEBEdK5SEPM1~u2cJge9nakC4E3f5iA__&Key-Pair-Id=APKAJINUZDMKZJI5I6DA)
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Partner-specific resources
Atlassian Solution Partners
Find partner-specific resources here.
![](https://exceed-primary-production-main.s3.amazonaws.com/uploads/organizations/open_graph_images/3564/full/uni-graph.png)
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Contact us
The fastest way to get our attention is to submit a request at our University Help Desk.
You may see us at live events or online, in discussion and answering questions, and on Atlassian Community. When you do, please say hi! 👋
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