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What's New: Service Management - Delivery
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Configure Atlassian tools for effective service management for Atlassian Partners
Accelerate request management using AI

Path Outline

Explore issue types, request types, fields, and screens in company-managed projects
Use schemes to standardize company-managed projects
Configure how fields appear on issues and requests in company-managed projects
Configure issue types, request types, fields, and layouts in team-managed projects
Accelerate request management using AI
Customize card layouts for a Jira board

Brand your customer portal and help center
Receive requests with forms and email
Configure customer notifications in Jira Service Management
Use forms to collect specific information for a request type

Use a knowledge base to support users and agents
Build a knowledge base that meets your customers' needs
Configure knowledge base access and permissions
Create knowledge base articles
Use reports for knowledge base management

What are workflows in Jira?
Create basic workflows
Create complex workflows
Best practices for creating workflows
Configure internal notifications in team-managed projects

What is automation?
Build simple automation rules
Create automation rules using natural language
Create complex automation rules with smart values and branches
Best practices for managing Jira automation rules
Discover new apps and integrations for Jira

Reporting in Jira Service Management
Create basic dashboards in Jira
Configure advanced Jira dashboards
Share dashboards in Jira
Configure data sources for Jira dashboards
Monitor SLAs and requests with JQL functions

Previous Activity

Configure issue types, request types, fields, and layouts in team-managed projects

Accelerate request management using AI

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Started on March 8, 2025.

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Customize card layouts for a Jira board

Content by Product

Jira Software
Jira Service Management
Jira Align
Confluence
Trello
Bitbucket
Other Atlassian Products
Jira Work Management
Rovo
Atlassian Intelligence

Content by Deployment

Cloud
Data Center

Content by Format

On-Demand
Team Training

All Topics

What's New: Service Management - Delivery
New & Refreshed
Grow Your Career

All Activities

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