Use Atlassian Intelligence for service management

Accelerate agent productivity

Set up Jira Service Management’s virtual service agent, powered by Atlassian Intelligence, and let it resolve common problems, answer frequently asked questions, and triage requests to help agents deliver exceptional service at scale. You’ll also learn how to use Atlassian Intelligence to get useful request type and field suggestions and streamline incident management.

Please note: screenshots in the lessons may not exactly match your view.

After this course, you’ll be able to:

• Use Atlassian Intelligence answers in a virtual service agent.
• Activate Atlassian Intelligence answers in Slack.
• Use Atlassian Intelligence to suggest request types and fields for your service project.
• Group alerts using Atlassian Intelligence.
• Use Atlassian Intelligence to populate your post-incident review.

The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.

Use Atlassian Intelligence for service management is part of the larger Get the most out of Atlassian Intelligence learning path.