The following short, self-paced courses will help your organization effectively deliver ITSM (IT service management), create an effective incident management strategy, standardize service requests and responses, and manage your organization’s assets.
Make delivering IT as a service (ITSM, or IT service management) run smoothly by organizing and automating your team’s work and keeping your team updated with internal notifications. You’ll also learn how you can make it easy for customers to submit requests through email and Slack, ensure customers see the correct information, and prioritize the customer experience with surveys and SLAs.
Prepare for incidents — unplanned events that disrupt the quality of your service or require an emergency response — with an effective incident management strategy. Leverage incident management tools, create an incident response team, integrate Jira with a repository, and follow incident management best practices. You’ll also learn how automation can simplify incident management for developers and how to address major incidents with Atlassian tools.
Standardize your organization’s response, coordination, and fulfillment of service requests from users with service request management. Learn how you can reduce your IT team’s workload with Jira automation rules, use Atlassian Intelligence to generate rules, and follow best practices for automating service request management. You’ll also learn how to quickly evaluate your service practices with reports and how to get the most out of your data by following reporting best practices.
Manage your organization’s assets — any items, resources, or components your organization uses, owns, or manages — with Assets, Jira Service Management’s native asset and configuration management tool. You’ll explore how data is structured in Assets, how permissions are configured, and how to structure your asset management process. You’ll also learn how asset relationships work in Jira Service Management, how to automate tasks in Assets, and how to export and share Assets reports.
