Build and configure projects as a Jira admin and make it easy to create future projects with schemes. You’ll also learn how to create workflows to support goals, how automation can reduce admin work, and how to keep things secure.
Build and configure Jira issues that suit your organization’s needs and easily create future issues with schemes — reusable collections of configurations.
Align the path your team’s issues take with your team’s goals and work processes within your organization. Then, create basic and complex workflows, configure workflows for company-managed projects, and follow workflow best practices.
Grant project permissions for company-managed projects using permission schemes and avoid configuring permissions individually for every project. Then, use issue security schemes to define who can view an issue.
Build rules that automate manual tasks in Jira Automation without coding. You’ll also learn how to configure and manage automation globally for a Jira site.
Get ready for your certification by learning about the Atlassian Cloud suite of products, platforms, and ecosystem.
Learn to build a better service management product suite with Atlassian Cloud for service management. Seamlessly fulfill a high volume of service requests, maintain high-quality service, and keep stakeholders informed using a small group of integrated products, with Jira Service...
Learn to build an organizational system across your entire company that streamlines tools, connects teams, and helps everyone efficiently deliver goals using work management strategies.
Learn to consistently use Jira Service Management to prioritize, organize, and communicate and reach your potential and improve the customer experience. Apply best practices when communicating with your team to improve internal processes.
See how to solve customer problems efficiently and deliver outstanding service experiences.
Learn to see a high-level view of customer requests, issue assignments, and issue priorities with queues. Then, track an issue's from beginning to end with workflows.
Learn to track and resolve customer requests, minimize downtime, and work efficiently with Jira Service Management. Teams of all kinds can use Jira Service Management to deliver outstanding service experiences.
Earn an Associate-level credential that shows you understand ITSM concepts and terminology, and how Jira Service Management and Atlassian Cloud Apps support ITSM.
Learn how to configure Jira automation to manage mundane tasks and boost your team’s productivity.
Discover the IT service management terms, practices, and configurations that will help you earn your certification.
An understanding of IT service management (ITSM) practices and the IT infrastructure library (ITIL) framework will lay the framework you need to align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.
Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.
Take some time to understand the admin and configuration options within Jira Service Management before implementing the service desk. Admins can edit, modify, and customize the default options to fit the needs of their team.
This intermediate course from Atlassian University will have a live virtual instructor teach your team how to manage user access for your organization and its products – along with creating and managing groups. After taking this course, they’ll also be...
Learn core practices, terminology, and challenges around ITSM, plus how to asses the IT maturity of your organization. This course is designed for anyone, from any team, interested learning more about ITSM and the Atlassian ITSM solution.
Get certified as a Jira Service Project Manager for Cloud. ACP Certification in Managing Jira Service Projects covers the skills needed to configure and and administer Jira service projects for your teams and customers.
Designed for new agents, this self-paced course is all about the basics. You’ll learn key concepts like issues, queues, and service projects. Plus, you'll understand how to track your tickets and communicate with customers.
Deployments can introduce changes to services that cause major incidents. In this webinar, we'll explore how to use Jira Service Management Cloud to resolve them faster and with less downtime. Atlassian University offers this free webinar series to strengthen your...
