Jira Service Management Fundamentals

Published: Jan 18, 2022
Duration 1.5h
Difficulty Beginner

New to Jira Service Management? You're in the right place.

These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.

Learn key concepts like issues, queues, and service projects. Discover how to manage and organize your work in Jira Service Management.

New agents
Agents looking to grow their skills
Experienced agents looking to validate their skills
Teams using Jira Service Management

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Designed for new agents, these self-paced lessons cover the basics, including common terms, key concepts, and core product features like issues, queues, and service projects.

Expand your knowledge of service projects and start navigating Jira Service Management like a pro. Learn how to manage your queue, work with issues, and resolve customer requests.

Discover expert tips and strategies to build your daily habit. Learn how to organize your work and prioritize using SLAs. Advance your skills in customer communication and help them help themselves with knowledge base articles.

Jira Service Management Fundamentals Assessment
- 45 m

Jira Service Management Fundamentals

New to Jira Service Management? You're in the right place.

Get started with Jira Service Management

What is Jira Service Management?

Working in Jira Service Management

Try it yourself

Navigating a service project

Basic navigation in Jira Service Management

Managing your queue and resolving tickets

Try it yourself: Navigating a service project

Jira Service Management best practices

Build your Jira Service Management habit

Optimize Jira Service Management for you

Try it yourself: Jira Service Management best practices

Fundamentals assessment

Jira Service Management Fundamentals Assessment

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