Grow your career as an IT operations leader
What is an IT operations leader?
IT ops leaders are accountable for the operations team that maintains the production environment for business and customer-facing systems including the infrastructure platforms, tooling, process, governance, and related systems.
Similar titles:
Director of IT/operations
IT ops manager
VP/Director of IT
Head of IT infrastructure
$102,369
average salary in the U.S.*
Learn skills and practices related to your career and develop your knowledge of key Atlassian products.
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Managing Jira Service Projects
Create a service desk for your customers and learn how to manage a service project using Jira Service Management.
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Atlassian Service Request Management Essentials
Create a self-service knowledge base, automate common tasks, and understand how best practices can improve your service request management process.
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Asset Management Essentials in Jira Service Management
Discover how you can effectively manage your enterprise assets and IT assets and leverage your CMDB capabilities.
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Improve your team's collaboration
This practice-based path shows you how to apply Atlassian's innovative teamwork philosophies and real-life tools.
Gain a shared understanding of tools and concepts with a live instructor and hands-on labs.
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Managing Jira Service Projects Live Team Training
Give your team an introduction and hands-on experience performing the most important configuration tasks in Jira Service Management.
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Atlassian Service Request Management Essentials Live Team Training
Your team will learn how to set up and configure Jira Service Management for the ITSM practice of service request management.
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Atlassian Incident Management Essentials Live Team Training
An expert instructor will walk your team through how to effectively manage major incidents from detection to resolution.
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Asset Management Essentials Live Team Training
Get an introduction to core Assets functionality including navigation, working with the object schema, searching, importing data, and reporting.
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Become certified in ITSM with Jira Service Management Foundations
Show you understand ITSM concepts and the associated Jira Service Management features.
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ACP-420 Certification: Managing Jira Service Projects for Cloud
Certification in Managing Jira Service Projects covers the skills needed to configure and and administer Jira service projects.
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Jira Service Management
Connect, share, learn with other Jira Service Management users. Find answers, ask questions, and read articles on Jira Service Management.
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Live Learning | Atlassian Community Events
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Atlassian Worldwide Events & Conferences
Are you a Jira fanatic, Confluence pro or Atlassian groupie? Atlassian User Groups are just the thing for you!
ITSM Solution Delivery Guide | Success Central
The guide provides a comprehensive overview of how to deliver and implement Atlassian tools and IT Service Management (ITSM) using a standardized delivery process, leveraging best practices. It is written for those that are about to set up a Jira Service Management (JSM) implementation project. This guide aims to uncomplicate ITSM implementations, making customers happy.
ITSM Use Cases and Reference Architectures | Success Central
These articles prepare you for common, non-trivial asks from your teams. When you become familiar with these solutions now, you'll be prepared to handle the requests in a timely manor, with expert-level guidance.
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Incident response values | Atlassian Team Playbook
Identify what your team values most during incident response and create a plan to live those values consistently.
*Source: Zippia