Organize and customize
Explore ways to organize, track, and view requests in company-managed and team-managed service projects. Then, standardize work across company-managed projects and configure layouts according to team and customer needs. You’ll also see how to add issue types and request types to team-managed projects and customize fields and layouts.
After this course, you’ll be able to:
- Describe the purpose of issue types, request types, fields, and more for company-managed and team-managed projects.
- List the benefits of sharing schemes among company-managed projects.
- Configure the issue layout.
- Customize the fields on the request form or issue view for a request type.
- Create custom fields and configure the layout for issue types and request types in team-managed projects.
- Display important fields on cards.
- Differentiate the issue layout and card layout.
Manage request types and fields in service projects is part of a larger Configure Atlassian tools for effective service management learning path.