Track customer requests with the portal and notifications

Improve customer communication

Customize your help center and portals to deliver a consistent brand experience and ensure customers see the information they need. Then, explore how customers can communicate with your service team and make choices about how to receive customer requests. You’ll also learn how to configure internal and external notifications and use forms to collect customer information.

After this course, you’ll be able to:

• Describe the relationship between the customer portal and the help center.
• Customize your customer help center and portals.
• Describe the process of an email request.
• Choose a request type for email requests and determine where to receive them.
• Describe the difference between team and customer notifications.
• Configure, customize, and troubleshoot customer notifications.
• Create and edit a form and attach it to a request type or issue.

Track customer requests with the portal and notifications is part of a larger Configure Atlassian tools for effective service management learning path.