How effective teams deliver excellent service experiences
Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management. Jira Service Management includes several project templates, including one for ITSM, to help teams organize quickly.
After this course, you’ll understand:
- How Jira Service Management helps teams and customers.
- Basic Jira Service Management terms and how they relate to each other.
- Who can interact with a Jira Service Management service project and how access is determined.
- How internal and external customers and organizations are defined and managed.
ITSM Basics in Jira Service Management is part of a larger ITSM with Jira Service Management Foundations Certification Prep.