Grow your career as an IT support manager
What is an IT support manager?
IT support managers handle IT-related requests from across the business that might range from “I need a new laptop” to “We’re having a service outage.”
Similar titles:
ITSM administrator
Incident manager
Help desk manager
IT service manager
Technical support manager
$93,591
average yearly salary in the U.S.*
Learn skills and practices related to your career and develop your knowledge of key Atlassian products.
Atlassian
Managing Jira Service Projects
Create a service desk for your customers and learn how to manage a service project using Jira Service Management.
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Atlassian Service Request Management Essentials
Create a self-service knowledge base, automate common tasks, and understand how best practices can improve your service request management process.
Atlassian
Asset Management Essentials in Jira Service Management
Discover how you can effectively manage your enterprise assets and IT assets and leverage your CMDB capabilities.
Atlassian
Advanced Asset Management in Jira Service Management
Learn how to track company assets more easily and enhance service requests, incident reports, and other Jira Service Management tickets.
Atlassian
Improve your team's collaboration
This practice-based path shows you how to apply Atlassian's innovative teamwork philosophies and real-life tools.
Gain a shared understanding of tools and concepts with a live instructor and hands-on labs.
Atlassian
Managing Jira Service Projects Live Team Training
Get hands-on experience with most important configuration tasks to set up a service project and customer portal in Jira Service Management.
Atlassian
Atlassian Incident Management Essentials Live Team Training
Learn how to effectively use Atlassian and third-party tools to manage major incidents from detection to resolution.
Atlassian
Atlassian Service Request Management Essentials Live Team Training
Your team will learn how to set up and configure Jira Service Management for the ITSM practice of service request management.
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Asset Management Essentials Live Team Training
Enhance your team's Jira Service Management workflow with asset management capabilities.
Atlassian
Advanced Asset Management in Jira Service Management Live Team Training
Help your team go beyond Assets basics to put a wealth of context into every Jira ticket - and resolve issues faster.
Showcase your credentials on your resume, LinkedIn, and more!
Atlassian
Become certified in ITSM with Jira Service Management Foundations
Show you understand ITSM concepts and the associated Jira Service Management features.
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ACP-420 Certification: Managing Jira Service Projects for Cloud
This ACP certification covers the skills needed to configure and and administer Jira service projects for your teams and customers.
Ask questions, access resources, and meet people in a dedicated space.
Atlassian Community
Jira Service Management
Connect, share, learn with other Jira Service Management users. Find answers, ask questions, and read articles on Jira Service Management.
Network with your peers and learn the latest strategy, technology, and innovations.
Atlassian Community Events
Upcoming Atlassian Community Events
Browse the list and register for an Atlassian community event!
Atlassian Community Events
Live Learning | Atlassian Community Events
Learn more about Atlassian Community Live Learning events and find one that interests you.
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Atlassian Worldwide Events & Conferences
Are you a Jira fanatic, Confluence pro or Atlassian groupie? Atlassian User Groups are just the thing for you!
How the Atlassian IT team keeps their backlog clean | Success Central
Atlassian support teams created solutions to manage unpredictable request volumes, and we think their solutions offer an excellent model for support teams in any industry.
ITSM Use Cases and Reference Architectures | Success Central
Become familiar with these solutions now, so you'll be prepared to handle the requests in a timely manor with expert-level guidance.
Atlassian
Incident Response Communications | Atlassian Team Playbook
Good incident response doesn't just mean fixing the problem - it means being transparent with customers, too. Learn how to practice and spot gaps.
*Source: ZipRecruiter