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Frequently Asked Questions (FAQs)


Get answers to common questions about Atlassian certifications.

For questions about training and labs, check out:

How can I showcase my new Atlassian certification?

Learn how to share the credentials and certifications you earn with Atlassian.

How do I log in to the certification portal?

In August 2021, the Atlassian certification portal began using single sign-on with your Atlassian account.

Returning users will need to log in with one of the email addresses from their certification portal profile: a personal email address, or a work email address. You cannot log in using your Atlassian Testing ID (e.g. “AT0012345”).

We recommend using your personal email address, but it’s up to you. You may wish to use the same email for the certification portal and training at Atlassian University.

If you don’t have an Atlassian account, sign up to create one. If you already have an account, you can review your Atlassian account profile.

How do I register and pay for certification?

Certification exams are delivered and proctored online.* Payment is typically made directly to the test delivery provider using a credit card. To learn about purchasing exam vouchers from Atlassian, skip to the next question below in this FAQ.

  • To register, you must first set up your profile in the certification portal.

  • After logging in to the portal, you can schedule your exams.

  • Select the exam you want to take then choose a physical testing center or an online test.

  • Next, schedule your exam from the available appointment times.

  • Pay for your exams using a credit card (or a voucher if you have been provided with one). You will receive an email confirmation and receipt.

    * If you cannot take the exam online, you have the option to take it at a testing center.

Can my organization buy vouchers to pay for exams?

ACP certification exams can be paid for with vouchers purchased from Atlassian. Read these important considerations before making a voucher purchase:

  • Voucher purchases from Atlassian are non-refundable.

  • Canceling or rescheduling an appointment within 48 hours of the original appointment will result in forfeiture of the paid voucher fee.

  • Vouchers expire 365 days from purchase; the expiration cannot be extended and the voucher cannot be replaced.

  • Vouchers purchased by training credits will have the same expiration date as the training credits’ expiration.

  • The exams must be scheduled and taken on or before the expiration date.

  • The use of vouchers is subject to our voucher use policies.

Are you thinking of purchasing vouchers only because you need an invoice showing your company's name and VAT ID? You need not purchase vouchers in this case. Each test taker can generate an invoice on the platform for exams they paid for with a credit card; the invoice can be customized with your company's name and VAT ID.

Atlassian University Training Portal accepts credit cards and Training Credits

  1. Vouchers can be purchased in quantities such as 1, 2, 4, 8, 12, and 20.

  2. Go to the Atlassian University Training Portal. Add the product to your shopping cart.

  3. After payment is processed, your voucher codes will be emailed to you.

How can employers verify an applicant's certification?

Use the following tips when applying for a job or verifying an applicant's certification status:

  • All legitimate methods of verification will include a URL that links viewers directly to a unique verification window in the Atlassian certification portal.

  • Atlassian recommends that employers always check the online verification window to confirm the name of the certification holder, and the title, dates, and status of the certification.

  • You can ask the applicant for a full transcript from the certification portal, or for simple verification of a single certification. When the applicant configures this for you, you will receive an email from the certification portal containing a code that will allow you to view the verification.

  • If the applicant provides a PDF certificate, it will include a printed URL and a unique verification code. Visit the URL using the code to inspect the verification window.

If an employer has concerns about the validity of a certification that has been provided to them by an applicant, the employer should raise an issue at our Service Desk.

What are the exams like?

  • The exams are delivered online in a timed session, so you should be prepared to work quickly. You can flag questions to bypass and return to later.

  • The questions may require single or multiple responses; you should always provide as many responses as the question specifies.

  • There are no negative points for incorrect responses, so you should respond to every question to the best of your ability.

  • The questions are intended to be quite challenging. We present real-world scenarios about meeting requirements, troubleshooting, and solving problems. You'll need experience with Atlassian products to be successful.

How should I prepare?

You'll need both hands-on experience and training to successfully earn a certification. We test your ability to use Atlassian products in a variety of environments and contexts.

Be sure to learn about any features of the product that are not part of your day-to-day work experience, and get hands-on practice with those features if possible.

We want you to succeed on your first attempt, so we strongly recommend a careful preparation strategy, even for those with many years of experience.

  • Schedule time to prepare

  • Read all the exam details for your chosen certification, as posted on the Atlassian site’s page for that certification

    • Do you fit the target audience description?
    • Do you have the recommended level of experience?
  • Download the exam topics for your chosen certification

    • Critically analyze your proficiency across all the topics
    • Consult the product documentation to make sure you're aware of all the practices and functionalities that could fall under the scope of each topic
  • We recommend taking the certification prep on-demand training for your chosen certification

    • Play the lectures, which help you understand how to prepare for every section of the exam
    • Work through the case studies and suggested hands-on practices
    • Go through the sample questions
  • Re-evaluate your readiness and identify those areas where you still need more study and practice

    • Consult the documentation and other resources to learn about aspects of the product or role that you don't touch frequently
    • Form a study group to share the work and benefit from others' experience
    • Practice and hone your skills in a sandbox environment

Why can't I find a testing center location near me, or select any available dates and times at my location?

Some testing centers do not open dates very far in advance. If you are having difficulties finding a testing center within a 100-mile radius, and/or available dates and times, please contact the support team for assistance by calling 1-800-211-2754 or emailing

Do you provide special test-taking accommodations?

Atlassian will work with individuals with documented disabilities to provide reasonable and appropriate access to our exams. For example, you may be provided with a separate testing room, a supervised break, or extra testing time. Accommodations are considered on a case-by-case basis per exam appointment.

To request special exam accommodations at least two weeks before your exam appointment by submitting a ticket at our service desk.

Can I retake the exam if I fail?

Yes, you can retake the exam, but you must wait at least seven days to re-register. We recommend taking additional time to prepare, to maximize your chances of success. Retakes are the same price.

When will I receive my exam results?

You will receive your results via email immediately after you complete the exam (unless it is a beta exam). However, it will take 2 to 5 days from the time you completed the exam to update your status in the certification portal.

If you still don't see your updated records in the certification portal, please contact us at our service desk.

Will I be able to review my exam questions?

We’re unable to provide access to the actual exam questions because that would compromise the security of the exam for others.

How do I reschedule my appointment?

  • You can reschedule your appointment online by logging in to the certification portal.

  • For certification exams, cancel or reschedule at least 48 hours before your appointment. Canceling or rescheduling an appointment within 48 hours of the original appointment will result in forfeiture of the paid exam fee.

  • If you show up too late to your exam appointment, you cannot reschedule and you are considered a no-show and will forfeit your full exam fee.

What if I miss my exam appointment?

  • You cannot reschedule after your appointment start time has passed.

  • If you miss your appointment and wish to reschedule, you must pay the full exam fee again and forfeit your initial fee.

  • Waivers of the fee will be considered in cases of accident, illness, or bereavement if official documentation is provided (e.g., a doctor's note, accident report, etc.).

What are the terms of participation in the Atlassian Certification Program?

Every time you launch an exam, you'll be asked to agree to Atlassian's certification candidate agreement. We recommend reviewing the agreement in advance. Other policies can be found on our Policies page.

I have more questions or need certification support. Who do I contact?

More information can be found on our Policies page.

For additional questions, please raise a support ticket with our certification service desk.