Solve customer problems

Create a high-level view of customer requests, issue assignments, and issue priorities with queues. Then, track an issue's progress from beginning to end with workflows.

After this course, you’ll be able to:

  • Access queues within Jira Service Management and star important queues.
  • Understand common issue fields and how issues are assigned.
  • Communicate efficiently with customers, resolve customer requests, and close issues.

Managing Your Queue and Resolving Tickets in Jira Service Management is part of a larger Jira Service Management Fundamentals learning path.